In a steadfast commitment to enhance the capabilities of the workforce and ensure the delivery of top-notch healthcare services to the people of Edo State, the Edo State Primary Healthcare Development Agency (EDSPHCDA) has launched a training program to equip the staff with the essential knowledge and skills required to uphold professionalism and deliver quality healthcare services.
The training was held on the 31st August, 2023 at the EDSPHCDA Account Department, Ezoti, Benin City.
Mr. Johnny Usifoh, the Human Resource Consultant at EDSPHCDA, spearheaded the training session, focusing on the topic *”Ethics, Professionalism, Etiquette, and Teamwork” Part 1.*
Mr. Usifoh commenced the training by shedding light on the concept of ethics. He stated that each profession boasts of its own unique set of ethics or a code of conduct that defines the standards for professional behavior and decision-making, For healthcare professionals, ethics serve as a compass, guiding them toward providing quality services to patients. He spoke on the importance of remaining updated with the latest developments and ethical standards in one’s profession.”
Mr. Usifoh also outlined several key factors that contribute to professional and ethical conduct such as Knowledge, Values, Culture, Upbringing, Structures, Laws, Policies, and Guidelines.
Another vital aspect addressed during the training was workplace communication and etiquette. Etiquette, he noted, encapsulates the complete professional. This encompasses grooming, which includes personal hygiene and dressing appropriately for the workplace. “Dress as you want to be addressed”.
Additionally, He highlighted the importance of active listening and the need for individuals to avoid dominating conversations. Effective communication, he argued, is achieved when people take turns to express themselves, ensuring that everyone’s voice is heard and respected.
Telephone etiquette was also a focal point, with Mr. Usifoh providing key tips, such as the need to maintain a professional and courteous tone during telephone conversations with clients.
In a final piece of advice, He emphasized that claiming to be a professional is not enough; one’s attitude and behavior at the work place must consistently reflect professionalism.
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